Yes! We ship our goods worldwide from Singapore, using SingPost or Ninjavan!

✨ Shop Anytime, Ship When You’re Ready

We know delivery can be tricky, so we made it easier for you to secure your fav merch without rushing your delivery!

Here’s how it works:
🛍️ Shop anytime: add items to your order whenever you like. Check out with "Hold & Combine Option". We’ll safely keep your purchases until you’re ready. You can continue adding on until you hit free shipping or choose to pick up!

📮 Ship Later: Once you’re ready, just tell us and we’ll ship it out.

🎪 Pick-Up Options:

• At our next booth
• At Raffles Place Weekdays, 11am–3pm

Please contact us on Telegram @mochiakahwooCS or Whatsapp +6580200844 to arrange with us beforehand!

✈️ International

Shipping & packaging fee ranges from $13.5 to $67.5 (Up to 2kg).

USA ONLY
→ Flat rate of $55 (up to 2kg)

Everywhere else
→ Up to 250g - $13.50
→ Up to 500g - $23.5
→ Up to 1kg - $37.50
→ Up to 2kg - $67.50

*We are working on finding a reliable company with better shipping rates!

🚚 Singapore
→ Flat rate of $3.50.
Free delivery of orders above $50.

🚚 Malaysia
→ Flat rate of $12 (up to 2kg)
Free delivery of orders above $150.

*All mail comes with tracking, and will be declared with true value.

Orders will typically be processed and packed within 2-4 working days. As this is a one-person operation, I will provide notice in the event of any special circumstances, such as being out of town. Thank you for your understanding!

Please note the following regarding orders that contain both preorder and in-stock items:

• Combined Shipping
  All orders that include preorder items will be shipped together once the preorder items are ready. This means your in-stock items will be held until the preorder is fulfilled.
  
• Separate Shipping Requests
  If you would like your in-stock items to be shipped separately from your preorder items, please place two separate orders—one for in-stock items and one for preorder items.

Singapore mail should take around 3-5 days after sent out.

International mails should take around 3-4 weeks after sent out.

At mochiakahwoo, we value your support and strive to ensure that you receive high-quality products. All merchandise are designed with love and care. However, as a small business, we have certain limitations regarding refunds and returns. Please read our policy below:

1. Faulty or Missing Items
   If you happen to receive a faulty item or notice that an item is missing from your order, please reach out to us within 7 days of receiving your package. Be sure to provide your order number, a description of the issue, and photos if necessary. We will do our best to resolve the situation promptly, whether by offering a replacement or a suitable solution.
   
   Booth purchased items come with a 7 days warranty for manufacturer defects only (e.g., broken parts upon opening, missing components, or major production faults with photo proof). Any issues reported after 1 week, or any damage caused by usage, accidents, improper care, or wear-and-tear such as including scratches, stains, or any form of user-caused damage, will not be eligible for exchange or refund.
   
2. Lost Mail and Incorrect Addresses
   Unfortunately, we do not provide refunds or returns for items lost in transit due to issues such as incorrect addresses provided at checkout, or if your package is delayed or lost by the postal service. Please double-check your shipping details before completing your purchase.
   
   
3. Change of Mind
   We are unable to offer refunds or returns for items if you simply change your mind after purchase. Please make sure you are happy with your choices before placing your order.
   

If you have any questions or concerns, feel free to contact us via email at mochiakahwoo@gmail.com. We're here to help!

Thank you for understanding and for supporting our small business!